Get in Touch with Run Tracker

We're here to help you achieve your athletic goals. Whether you have questions, need support, or want to learn more about our features, our team is ready to assist.

Send us a Message

Please provide as much detail as possible to help us assist you better.
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Email Support

Technical support:

support@runtrack.co.za

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Phone Support

South Africa: +27 72 450 8907

WhatsApp: +27 72 450 8907

Support Hours:

Monday - Friday: 8:00 AM - 5:00 PM SAST

Saturday: 9:00 AM - 2:00 PM SAST

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Office Location

Run Tracker

Randburg, Johannesburg

Gauteng, 2154

South Africa

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Follow Us

Stay connected for updates, tips, and community highlights:

Instagram: RunTrackerSa

Facebook: Run Tracker

Twitter: RunTrackerSa

LinkedIn: Run Tracker

Support Response Times

📧 Email Support

Starter Plan: Within 48 hours

Response: Monday - Friday

⚡ Priority Support

Athlete & Coach Plans: Within 24 hours

Response: Monday - Saturday

🎯 Dedicated Support

Club/Organization: Within 4 hours

Dedicated account manager

Frequently Asked Questions

How do I start my free trial?
Simply choose your preferred plan and click "Start 7-Day Free Trial." No credit card is required, and you'll have full access to all premium features during your trial period.
Can I change plans anytime?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.
What payment methods do you accept?
We accept all major credit cards, debit cards, and South African EFT payments. All transactions are secure and processed locally.
Is my data safe and private?
Absolutely. We use bank-level encryption and comply with South African data protection laws. Your personal and performance data is never shared with third parties.
Do you offer student discounts?
Yes! Students with valid student IDs receive 30% off Starter and Athlete plans. Contact us with your student details to apply the discount.
Can I export my data?
Yes, all plans include data export functionality. You can export your time trials, analytics, and performance data in CSV format at any time.